Service
Reality Check
Structured interview process — objectively assessing individual readiness and identifying targeted coaching priorities.
The Idea
Where does each team member really stand?
The Reality Check is a structured interview process that objectively measures how well an individual is prepared for real customer situations — across all relevant competency areas.
The result shows exactly where targeted coaching measures deliver the greatest impact.
Rating Scale
4 — Correct Strong
3 — Correct Weak
2 — Partially Correct
1 — Wrong Answer
0 — No Answer
The Interview Tool
Conducted with PowerApp
The interview is conducted in a standardized way via a custom-built PowerApp — easy to use, structured and reproducible.
Reality Check · Interview Tool · Microsoft PowerApp
The Result
Analysis with Power BI
The interview data is automatically transferred into a Power BI dashboard — with individual comparison per team member and overall average.
Reality Check · Rating Average by Interviewee · Power BI